Effective Date: 20/09/2022
IT Variable Software Solutions ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in relation to our Laboratory Information Management System (LIMS) software.
Personal Information: Name, email address, phone number, and other details provided during account registration.
Patient Data: Information related to patient registration, test orders, sample collection, test results, and reports.
Laboratory Data: Data related to laboratory operations, workflow automation, sample management, instrument integration, and regulatory compliance.
Usage Data: Information about interactions with our software, including system logs and analytics.
Communication Data: SMS, email, WhatsApp notifications, and patient portal interactions.
We use collected data to:
- Provide and manage LIMS functionalities such as sample tracking, test result authorization, and reporting.
- Enhance system security and user authentication.
- Improve software performance and user experience.
- Ensure regulatory compliance (ISO 17025, GLP, GMP, FDA, HIPAA, etc.).
- Communicate with users via SMS, email, or WhatsApp notifications.
- Provide technical support and training services.
We do not sell or rent your data to third parties. However, we may share information with:
- Authorized Personnel: Laboratory administrators, doctors, and patients with appropriate access rights.
- Service Providers: Third-party vendors assisting with hosting, data security, and communication services.
- Regulatory Authorities: When required by law to comply with regulations or legal requests.
- Business Transfers: In case of a merger, acquisition, or business restructuring.
We implement industry-standard security measures to protect your data, including:
- Role-based access control and authentication.
- Data encryption for secure transfers.
- Multi-region data storage for redundancy and disaster recovery.
- Regular security audits and updates to maintain compliance.
You have the following rights regarding your data:
- Access & Correction: Request access to your stored information and correct inaccuracies.
- Data Deletion: Request the deletion of personal data, subject to regulatory compliance.
- Opt-Out: Choose to stop receiving marketing communications.
- Data Portability: Request a copy of your data in a structured format.
We retain data as long as necessary to provide services, comply with legal obligations, and maintain business operations. Once no longer needed, data is securely deleted or anonymized.
Our LIMS software integrates with laboratory instruments and third-party services. We are not responsible for their privacy practices. Users should review their respective privacy policies.
We may update this Privacy Policy periodically. Changes will be posted on our website with an updated "Effective Date."
For any questions or concerns regarding this Privacy Policy, please contact us at:
IT Variable Software Solutions
128, Gokulpur, Kalyani, WB, 741250, India
Phone: +91-8282884698
Email: contact@itvariable.com
Website: www.itvariable.com